Hi there,
A new level of convenience and access to financial services
Download now to Open a JN Bank Saving Account
or Apply for an Unsecured Loan
About the ONE JN Passport Service
What is the ONE JN Passport?
The ONE JN Passport is an onboarding and information service that allows you to provide information to JN Bank and access its financial products and service without multiple submission of current documents.
How does the ONE JN Passport work?
Having a ONE JN Passport means you have established a relationship (onboarded) with JN Bank and you are compliant with KYC (Know Your Customer) requirements. As long as the information is current, you won’t need to provide it again.
The ONE JN Passport also allows you to receive exclusive offers from companies in the JN Group and participate in activities hosted just for you.
Is there a cost for the ONE JN Passport service?
No. The ONE JN Passport service is offered free of charge.
How do I access this service?
You can access the service by creating a ONE JN Profile using the ONE JN Passport app or the ONE JN Passport website.
How do I access the ONE JN Passport app from an Android or Apple IOS device?
Accessing the ONE JN Passport app is easy! Simply:
- Download the app from the Google Play or App Store
- Join to create your ONE JN Passport Profile
What will I need to create ONE JN Passport profile?
You will need to have access to your email address, access to your SMS messages, your TRN number, and a valid Jamaican government-issued ID (passport, driver’s license or national ID).
How do I get started using the ONE JN Passport app?
What can I do using the ONE JN Passport app?
The ONE JN Passport App allows customers to seamlessly and conveniently:
- Start and/or maintain a relationship with JN
- Update your personal information
- Open JN Bank Savings Accounts
- Apply for JN Bank Unsecured Loan
- Connect with JN using Live Assistance
- Earn JN Rewards
Is my information safe on the app?
Yes. We practice the highest safety measures in compliance with requirements by our regulators and data protection principles for our app. We utilize dual authentication and advise users not to share your password.
Can I delete my ONE JN Passport profile?
Yes, you can. Visit My ONE JN profile within the app and select the option delete profile.
Can I use my JN LIVE credentials to sign up?
No. Users will need to create new credentials to register on the ONE JN Passport app.
Do I need to have a savings account to use the ONE JN Passport App?
No. New and existing customers can create their ONE JN Passport profile using the ONE JN Passport App
How do I report issues using the app?
The ONE JN Passport Live Assistance chat is available to assist with any issue or query you may have about the ONE JN Passport. You may also contact our Member Care Contact centre or email onejnhelp@jngroup.com .
If I delete my profile, will it close the savings account(s) I opened using the app?
No. Deleting your profile will not delete your completed savings account.
Can I view my JN Bank savings and loan accounts history or statements within the app?
No. Your JN Bank account’s transaction history is not available within the app. If you wish to see your banking account history and statements online, please visit our JN Live website.
Unsecured Loan Application Process
If I’m not already a JN customer, will I be required to create a profile in the ONE JN Passport app before I can start my loan application?
Yes, you will be required to create a profile before you’ll be able to apply for an unsecured loan.
Simply follow the instructions upon starting the app to create your profile quickly and easily.
Will I need to open a JN Bank savings account if I don’t already have one during the application process?
If you don’t have a JN Bank savings account, one will be created for you as part of the process of obtaining a loan via the ONE JN Passport app.
What other credit product will be added to the ONE JN Passport soon?
Very soon, you will be able to apply for a JN Bank Visa credit card in the ONE JN Passport! After that other credit products will be added over time.
If my loan application is successful, will I need to visit a branch to sign the documents to get the loan funds?
No, we’ve designed the loan process so that you never have to visit any JN Bank branch!
