About the ONE JN Passport Service
ONE JN Passport is an onboarding and information service that allows you to provide information to JN and access financial products and service without multiple submission of current documents.
The service is accessible by downloading the mobile app or applying for the card.
Anyone can download and use the ONE JN Passport app.
Or, if you already have an account at JN Bank, and you are KYC compliant, you can apply for a ONE JN Passport card by submitting an application here.
Simply download the app and complete onboarding or show your ONE JN Passport card.
When you are ready to do business with JN Bank, JN General Insurance, or JN Life, if the information is current, we will fetch what we need from our systems without asking you to provide it again yourself.
The ONE JN Passport also allows you to receive exclusive offers from companies in the JN Group and participate in activities hosted just for you.
Your ONE JN Passport card or app will give you easier access to onboard and open a savings account, apply for an unsecured loan at JN Bank.
Look out for updates so that you’ll benefit from new features as they are introduced.
No. The ONE JN Passport service is offered free of charge.
How do I get started using the ONE JN Passport app?
The ONE JN Passport app allows you to easily access support, financial products and services offered by JN, all from the convenience of your mobile device.
If you are 18 years or older, with access to your email address, your SMS messages, your TRN number, and a valid government-issued ID are eligible to create their ONE JN Passport profile.
The ONE JN Passport app allows you to seamlessly and conveniently…
1. Onboard and provide your KYC information and documents.
2. Open a JN Bank Regular Savings Account Local and Foreign
3. Apply for a JN Bank Unsecured Loan
4. Get help by using the Live Assistance chat feature.
5. Earn JN Rewards
No. You do not need an account or a relationship with JN to use the App. You can join the JN family by downloading the app and completing your ONE JN profile.
Yes. We do our part by observing the highest safety standards in compliance with global best practices, the requirements of our regulators and data protection principles.
Be sure to do your part by protecting your device, not sharing your username and password, and using the internet safely.
View our Security Promise.
Yes, you can. Visit My ONE JN profile within the app and select the option delete profile.
No. Deleting your profile will not delete your completed savings account.
No, single sign-on feature is currently unavailable. Users will need to Join and create a new username and password to access the ONE JN Passport app.
No. You cannot open a new joint account or add a new joint holder at this time. Continue to visit this website for updates when this feature becomes available.
How do I get a ONE JN Passport Card?
If you are KYC compliant at JN Bank, or onboarded using the ONE JN Passport app, you can apply for your ONE JN Passport card.
You can apply for your ONE JN Passport Card online in three simple steps:
- Click the ‘Apply for Card.’
- Complete the form by submitting:
- Your full name as it appears on your ID.
- Last three digits of your TRN
- Email address
- Telephone number
- Then, let us know which JN location you will collect your card.
After your application is received and approved, your card is delivered to your selected location within 10 business days. We will send you an SMS or email to update you when it available for delivery or pick-up.
After applying for your ONE JN Passport card, you will receive an email or text message that your application is in review. On completion of the review, we will send you an email or text to note the result, delivery date, and location if your application is approved.
After receiving notification that the card is available for pick-up, please visit the selected JN Location with your valid government issued ID within twenty business days.
Once you have received your ONE JN Passport Card, you should activate by completing the activation form and accepting the Terms & Conditions, so it can be ready for use!
ONE JN Passport Card Features
This is a physical multi-function card and is the same size as an ATM card. It bears your unique JN Member ID number and full name. It also features the JN Rewards logo, so you can show the card at JN Rewards partners and save! It’s your personalized JN membership card!
Your JN Member ID number is a unique 16-digit number assigned to each ONE JN Passport cardholder. You can cite this number when doing business at JN Bank, JNGI or JN Life It shows that we ‘know’ you and that you have maintained updated information which makes onboarding new financial products and services easier.
Your ONE JN Passport Card never expires. However, to continue to use your card to access the ONE JN Passport service, ensure your information and documents are current and updated.
Contact our Member Care Centre or visit a JN Bank location to report your card lost or stolen and request a replacement card.
Unsecured Loan Application Process
Will I need to open a JN Bank savings account if I don’t already have one during the application process?
If you don’t have a JN Bank savings account, one will be created for you as part of the process of obtaining a loan via the ONE JN Passport app.
Very soon, you will be able to apply for a JN Bank Visa credit card in the ONE JN Passport! After that other credit products will be added over time.
If my loan application is successful, will I need to visit a branch to sign the documents to get the loan funds?
No, we’ve designed the loan process so that you never have to visit any JN Bank branch!